Terms of service

I. Basic Provisions

  1. These General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

Balmy Blend s.r.o.
Company ID: 21546886
VAT ID: CZ21546886
Registered office: Varšavská 715/36, 120 00 Prague 2 – Vinohrady
Registered with the Municipal Court in Prague, Section C, Insert 403434
Contact information:
Email: info@balmyblend.com
Phone: +420 606 754 566
Website: www.balmyblend.com
(hereinafter referred to as the “Seller”)

  1. These Terms and Conditions govern the mutual rights and obligations of the Seller and natural persons who conclude a purchase contract either outside their business activity as consumers or within their business activity (hereinafter referred to as the “Buyer”) via the web interface available at www.balmyblend.com (hereinafter the “online store”).

  2. The provisions of the Terms and Conditions are an integral part of the purchase contract. Any differing terms in the purchase contract take precedence over these Terms and Conditions.

  3. These Terms and Conditions and the purchase contract are concluded in the English language.

II. Information on Goods and Prices

  1. Information about the goods, including prices and main features, is provided in the product catalog of the online store. Prices are shown inclusive of VAT, all related fees, and the cost of return shipping if the goods cannot normally be returned by standard postal service. Prices remain valid as long as they are displayed on the website. This does not prevent the purchase contract from being concluded on individually negotiated terms.

  2. All product presentations in the catalog are for informational purposes only, and the Seller is not obliged to conclude a purchase contract regarding these goods.

  3. The online store displays information about packaging and delivery costs. These apply to shipments within the selected countries in the EU.

  4. Promotional discounts on goods cannot be combined unless otherwise agreed between the Seller and Buyer.

III. Ordering and Conclusion of Contract

  1. The Buyer bears all costs incurred from using remote communication means when concluding the purchase contract (e.g., internet or phone charges). These costs are not higher than standard rates.

  2. The Buyer places an order either:

    • via their customer account (if previously registered), or

    • by filling out the order form without registration.

  3. When placing an order, the Buyer selects the goods, quantity, payment method, and shipping method.

  4. Before submitting the order, the Buyer can review and modify all entered information. The Buyer submits the order by clicking the “Pay” button. All entered information is deemed correct by the Seller. The order is valid only if all required fields are filled in and the Buyer confirms that they have read these Terms and Conditions.

  5. Immediately after receiving the order, the Seller sends the Buyer an order confirmation to the provided email address. This confirmation is automatic and does not constitute contract conclusion. The Seller’s current Terms and Conditions are attached. The contract is concluded only when the Seller sends an acceptance confirmation to the Buyer’s email.

  6. If the Seller cannot fulfill any requirements in the order, they will send an amended offer to the Buyer by email. This constitutes a new contract proposal, and the contract is concluded when the Buyer confirms acceptance by email.

  7. All received orders are binding. The Buyer may cancel the order until the acceptance confirmation is sent. Cancellation is possible via phone or email.

  8. If a clearly erroneous price is given due to a technical error, the Seller is not obliged to deliver at that erroneous price—even if an automatic confirmation has been sent. The Seller will inform the Buyer without undue delay and send a corrected offer. A new contract is concluded when the Buyer confirms the revised offer.

IV. Customer Account

  1. A registered Buyer has access to their account and can place orders. Guest checkout is also available.

  2. The Buyer is obliged to provide accurate information and update it if it changes. All provided information is deemed correct.

  3. Login is secured by username and password. The Buyer must keep these confidential. The Seller is not responsible for misuse by third parties.

  4. The account cannot be shared with others.

  5. The Seller may terminate an account if it remains unused or if terms are breached.

  6. Account access may not always be available due to required maintenance.

V. Payment Terms and Delivery of Goods

  1. The purchase price and shipping costs can be paid via:

    • Cashless payment by card

  2. The Buyer must pay all agreed shipping and handling costs. Unless stated otherwise, these are included in the purchase price.

  3. Cash payment is due upon receipt. Cashless payment is due within 3 days of contract conclusion.

  4. For card payments via payment gateway, the Buyer follows the instructions of the payment provider.

  5. A cashless payment obligation is fulfilled when funds are credited to the Seller’s account.

  6. The Seller does not require advance payments; payment before shipping is not considered an advance.

  7. The Seller will issue a receipt as required by law. If technical difficulties arise, the transaction will be recorded within 48 hours.

  8. Goods are delivered:

    • to the address indicated by the Buyer,

    • to a designated pick-up point.

  9. Delivery method is chosen during ordering.

  10. Shipping costs depend on the delivery method and are indicated in the order and confirmation. If a special delivery method is used, the Buyer bears additional costs and risks.

  11. If the Seller must redeliver due to Buyer-related reasons, the Buyer covers repackaging and delivery costs.

  12. The Buyer must inspect the packaging upon receipt and report any tampering before accepting delivery.

  13. The Seller issues an invoice, which is sent to the Buyer’s email.

  14. Ownership transfers when the full purchase price is paid and goods are received. Risk transfers at the time of receipt or when the Buyer should have taken receipt but did not.

VI. Right of Withdrawal

  1. A Buyer who is a consumer may withdraw from the contract.

  2. The withdrawal period is 14 days from:

    • receipt of goods,

    • the last delivery in case of multiple items,

    • the first delivery in case of recurring deliveries.

  3. The Buyer cannot withdraw in cases such as:

    • services already performed with explicit consent,

    • goods whose price depends on market fluctuations,

    • bespoke or personalized goods,

    • perishable goods,

    • unsealed hygienic products,

    • sealed audio/video software with broken seal,

    • periodicals,

    • digital content downloaded with prior consent,
      and other cases listed in § 1837 Civil Code.

  4. To meet the deadline, the Buyer must send the withdrawal statement within the period.

  5. The standard withdrawal form is available and should be emailed or delivered to the Seller. The Seller must promptly confirm its receipt.

  6. After withdrawal, the Buyer must return goods within 14 days and bears return shipping costs, even if non-standard.

  7. The Seller has 14 days from receipt of returned goods to refund all monies paid, including shipping, via the original payment method unless agreed otherwise.

  8. If the Buyer selected an expensive delivery, only the cheapest option will be refunded.

  9. Refunds will only be made after receipt of the goods or proof of shipping.

  10. Returned goods must be undamaged, clean, and in original packaging if possible. The Seller may deduct compensation for damage.

  11. The Seller may withdraw from the contract if the goods are out of stock or unavailable. The Buyer will be notified immediately and refunded within 14 days.

VII. Rights Arising from Defective Performance

  1. The Seller guarantees the goods are free from defects upon receipt. Specifically, the goods must:

    • have the agreed or expected properties,

    • be suitable for their intended use,

    • match any agreed sample or model,

    • be in correct quantity, measure, or weight,

    • comply with legal standards.

  2. If a defect appears within 6 months of receipt, it is presumed to have been present at delivery. Consumers may make defect claims for 24 months. Exceptions apply to discounted or used goods and usual wear and tear.

  3. If defective, the Buyer may request:

    • replacement with non-defective goods,

    • repair,

    • a reasonable discount,

    • contract withdrawal.

  4. The Buyer may withdraw if:

    • there is a substantial defect,

    • repeated defects occur after repair,

    • multiple defects are present.

  5. The Seller must accept returns at any suitable location and provide written confirmation of the complaint, description, and desired remedy, including dates and details.

  6. Complaints are adjudicated immediately or within 3 working days. Complaints must be resolved within 30 days unless otherwise agreed. Failure to comply allows the Buyer to withdraw from the contract.

  7. The Seller informs the Buyer in writing of the complaint outcome.

  8. Warranty rights do not apply if the Buyer knew of the defect before taking delivery or caused the defect.

  9. The Buyer is entitled to reimbursement for reasonable costs associated with filing a complaint within one month of warranty expiration.

  10. The Buyer chooses the complaint method.

  11. Rights and obligations are governed by §§ 1914–1925, 2099–2117, and 2161–2174 of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection.

  12. Additional rights and obligations are set out in the Seller’s complaints policy.

VIII. Delivery of Notices

  1. All correspondence may be delivered via email.

  2. The Buyer sends correspondence to the Seller’s email in these Terms and Conditions. The Seller sends correspondence to the email provided in the Buyer’s account or order.

XI. Out-of-Court Dispute Resolution

  1. Consumer disputes may be resolved via the Czech Trade Inspection Authority (Štěpánská 567/15, 120 00 Prague 2, Company ID: 00020869, online dispute resolution at adr.coi.cz/cs and ec.europa.eu/consumers/odr).

  2. The European Consumer Centre Czech Republic (evropskyspotrebitel.cz) assists under EU Regulation 524/2013.

  3. The Seller holds a valid trade license. The relevant trade authority and the Czech Trade Inspection Authority oversee compliance.

X. Final Provisions

  1. Czech law applies. For international elements, Czech law still governs, without limiting consumer rights.

  2. The Seller is not bound by any codes of conduct under § 1826(1)(e) of the Civil Code.

  3. All intellectual property rights to the website (design, photography, videos, etc.) belong to the Seller. Unauthorized copying or use is prohibited.

  4. The Seller is not liable for third-party interference with the online store or misuse against its intended purpose. The Buyer must not engage in actions affecting the site’s operation or security.

  5. The Buyer accepts the risk of changes in circumstances per § 1765(2) of the Civil Code.

  6. Contracts (including Terms and Conditions) are archived electronically and are not publicly accessible.

  7. The Seller may amend these Terms and Conditions; such changes do not affect existing contracts.

  8. A withdrawal form is attached as an annex to these Terms.

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60-Day Taste Satisfaction Guarantee

We want you to love the taste of our products. If, for any reason, you do not enjoy the taste of your purchase, you may request a full refund within 60 days of receiving your order.

To qualify:

  1. You must contact us within 60 days of delivery at info@balmyblend.com with your order number.

  2. The product does not need to be returned.

  3. Refunds will be processed using the same payment method used for your purchase, typically within 7–14 business days.

This guarantee applies only to taste satisfaction. Other reasons for return (damage, shipping issues) are handled under our standard refund policy.

Limit- one refund per customer per product

These Terms and Conditions are effective as of 15 July 2025.